"My online order for a refrigerator water filter was not processed correctly so I called the number at the bottom of the email that told me of the problem rather than resubmitting it online. I spoke with Yuri and she was very helpful in confirming that I was ordering the correct filter and in placing the order. I asked about an instructional video on replacing the filter and she gave me the number for tech support; she said if I needed their help, they would walk me through installing the filter.
Thanks Yuri!"