- STORE REVIEWS
- PRODUCT REVIEWS
2002-03-22
1/5
"Ordered a PC for $597 from this company in September 2001. After finding out they were postponing the shipping date on the order (by 6 weeks!), I canceled it over the phone. They had already billed my AMEX, so I requested a refund. Didn't get a refund the next month, so I called them back and got the run-around from Winnie and Sean. AMEX is still investigating, but they can't get in touch with ExplorerMicro, so my billing inquiry is still open. Filed a complaint with OH Attorney General. I was told by this office that there are a long list of complaints against the company. ExplorerMicro apparently agreed to refund money to some customers, but my name was not on the list because they claim they've already reimbursed AMEX. This is not true according to AMEX. The AG's office says they can't do anything else, so I guess my only hope is for AMEX to resolve it. I've also notified the BBB, but that probably won't amount to much from what I'm hearing. Unfortuntately, my next step is to take them to court, which I'm anxious to do.
In short, if you do business with this company, you are likely asking for trouble."
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