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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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1/5
2004-10-19
"I got my computer, but it was the worst computer I've ever owned. It froze or crashed incessantly. I think it was because the processor chip wasn't seated correctly. I have it today, in a spare room, and it's still the most unstable computer I've ever owned. I never used Windows 98 with any other machine, so I don't know how unstable it was, but I doubt I can blame the OS for this kind of instability. In any case, this computer was such junk that, years later, I'm compelled to mention that here."
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5/5
2004-04-21
"Hi,
to those of you who have had computer problems with Explorer Micro....
I recently bought a ton of hardware from an auction in ohio which repoed the company formally known as Explorer Micro...
Most of you are correct. all of the machine were put together poorly, and most of the parts are just sort of laying around. i have aquired a ton of equipment and have no idea what it is because it is not labeled properly.....
i have 50+ motherboards which are a yellow board, socket 462, looks like it uses an AMD processor....but i know nothing else about it....
if you think you may have one installed on your machine, please email me ****@**** and i will give you a part for free if i have it and it is one you are looking for. Remember, i only bought this stuff at an auction and no nothing else about Explorer Micro...."
1/5
2003-08-24
"I was poorly treated by Explorer Micro through the entire process. Delivery came about six weeks after the order was placed, although I was promised one week delivery; was shpped to a wrong address though I had an email confirming the correct address; and never did include the monitor that I had ordered along with the computer. I had to work through Visa to get my account credited for the $159 EM had charged my account for the monitor. Their failure to communicate with me, to respond to email or phone messages, to let me through their phone system to speak with an actual person, was most frustrating of all."
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Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
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Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
1/5
2002-12-25
"It is absolutely AMAZING that after my first incredibly bad encounter with Explorer Micro two years ago (and so many other have as well!!!) that the Ohio Attorney General's Office continues to ALLOW this company to do business with the general public!!! This company flat out LIED to me over and over and OVER again! And despite my actually catching them in several acts of FRAUD concerning my order and the slanderous information they supplied to me (that is, WHEN I was able to actually readh them), they are continuing to rip off customers by providing very bad customer service, unacceptable equipment and much more! To the Ohio Attorney General's Office: SHUT THIS COMPANY DOWN FOR GOOD!!!"
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Value the company offers
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Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
1/5
2002-12-19
"purchased a 2.4Ghz pentium 4 533 FSB system with upgrades totaling $1148.+ $25.shipping (monitor not needed). After calling sales department the pc was received on Dec. 13, 2002.
The floppy disk improperly seated in the case and the case was supposed ship with 300watt ps but came with 250 ps. However, the major problem was that when I turned on the pc, I received an "isass.exe system error"
message which would not let me boot past the logo. (winxp home). There has been no way to contact explorermicro. I called their "tech support", but they were busy. Anyway, I am somewhat computer savvy and have been able to resolve the error problem.
The floppy seems to work ok. I think their work is shoddy and tech support is non existant."
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
1/5
2002-05-06
"Explorer Micro has disappeared, but they have reappeared elsewhere on the Internet. Their new address is http://www.mcvpc.com.
Beware them, also."
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1/5
2002-04-11
"I am surprised these thieves are still in business.
Stone them."
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1/5
2002-03-22
"Ordered a PC for $597 from this company in September 2001. After finding out they were postponing the shipping date on the order (by 6 weeks!), I canceled it over the phone. They had already billed my AMEX, so I requested a refund. Didn't get a refund the next month, so I called them back and got the run-around from Winnie and Sean. AMEX is still investigating, but they can't get in touch with ExplorerMicro, so my billing inquiry is still open. Filed a complaint with OH Attorney General. I was told by this office that there are a long list of complaints against the company. ExplorerMicro apparently agreed to refund money to some customers, but my name was not on the list because they claim they've already reimbursed AMEX. This is not true according to AMEX. The AG's office says they can't do anything else, so I guess my only hope is for AMEX to resolve it. I've also notified the BBB, but that probably won't amount to much from what I'm hearing. Unfortuntately, my next step is to take them to court, which I'm anxious to do.
In short, if you do business with this company, you are likely asking for trouble."
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1/5
2002-03-15
"Rakesh Dharia (India)
I have book online computer at 6-JUN-2001 from www.explorermicro.com thru credit card
but when i ask about shipping charges they say that we don't ship out side of US.
So i have cancel my order at 7-JUN-2001 But they have taken payment from my credit card at 6-JUN-2001
Next day I received a email from ****@****
As stated on the website we do not ship out side of the US without
pre-approval. The order has been cancelled and the card will be charged
back.
But I have not received my payment back uptill 15-MARCH-2002 (9 MONTH ) as my credit card statement , I have to pay my amount to my credit card urgently because they will charge me 3% interest on my amount every month.
I have send many email but no reply from them.
I have also send 2 fax at ***-***-**** but no reply.
Now please tell me what i do ....
Thanking You.
Rakesh Dharia
****@****
ICQ No=69942207"
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Overall quality of ordering process
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Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2002-03-14
"Follow up to my posting on Dec. 7th. The returned CPU/MB combo was received by Monarch on Dec. 11th. But nothing has been shipped back after a week. It looks like that the tech support department is yet to look at the defective board. I was told that because I was an existing customer, this would be looked at immediately after it was received. I do want to note that the RMA deparment lady is very friendly on the phone (I called three times since last week) but still nothing is on the way back. I was told again that they'd do their best to get it out today. We will see. I will keep you posted."
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1/5
2002-03-12
"Well lets start out by saying I have had inside dealings with this company .
Let me lay out the chain of officers for this company: Anthony Sigler-Owner, Jeff Hartman-Part Owner/Top Manager, Sean Blair- General Manager/Tech Support Manager/Sales/Sales Manager/anything else they can get him to do., Winne Smith-Billing Only (no authority), Sales People-Puppets.
Dealing with these people will only cause you problems. They will not ship your system on time or will they refund any monies on time. The Tech support portion of this company is maned by a bunch of 18yr old computer gamers.
IF YOU WANT TO GET ANY ASSISTANCE FROM THIS COMPANY YOU WILL NEED TO INVOLVE SOME TYPE OF MEDIA IN THE LOCAL AREA. THIS SEEMS TO CONCERN THEM MORE THAN THE BBB.
Hope this helps someone to get there money back from these thieves."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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