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2022-12-14
1/5
It's a nightmare to shop there
"This company seems completely clueless on how to run an online company. It's insanely hard to get a actually person on the phone for any order problems. They sent the wrong item, when I am finally able to get hold of a friendly yet completely useless call center CSR, she keeps trying to sell me more stuff while "processing" their mistake.Then she claims she will refund my original payment, so that I have to reorder again from scratch! I paid again via my cc to get the replacement on it's way to me, and specifically asked her to:
1.send me the receipt for todays' cc purchase.
2. Process my complete refund for the first go round to my PayPal account.
Well neither of which as yet to occur, plus the refund amount they tell me will be credited doesn't include the $12.99 they charged me to send me a wrong item.
I would suggest avoiding this company in favor of one that actually understands communication and customer service. Try DXL."
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2015-10-06
5/5
"I ordered my Klipsch subwoofer using my promo code to get my discount, unit was shipped and arrived on time in perfect condition and ready to rumble!"
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