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2015-10-21
1/5
""They don't keep their word for it. Event Pros BEWARE!"
Ordered lights on Friday and their sales agent said it would be shipped out Monday and I will receive it Thursday with 3 day ground fedex delivery. I specifically said I need the lights by Thursday for an event.
I Emailed and requested for tracking number on Monday. Got a reply saying it would be shipped that night. On Tuesday morning, still no tracking number received. I called by the afternoon and was told the package will be shipped that night. I expressed to the customer svc rep that it is a day LATE and will need it shipped via 2 day ground so it will still be received Thursday. The rep seemed to have no control of the situation and said he will call me back to see what he can do.
I didnt get a call back and I received a tracking number on Tuesday night instead. Found out pkg will be shipped on Friday, which is no use to me since my event is on Thursday night.
This company is a disgrace to the event industry professionals. Rest assured your lack of professionalism and accountability will be known in the whole Tristate area of MD, DC, VA. I sit on the board for all of the event networking groups and my experience will be shared.
My failure to deliver on my client's event on Thursday sits on your reputation."
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