- STORE REVIEWS
- PRODUCT REVIEWS
2003-08-20
5/5
"Ordered an iPaq h5550 on a Sunday. Got the package on Tuesday! Nice!! I only paid for regular ground (7-10 days) but something tells me that it's because I live on the other side of the puddle it got to me so quick. But the e-mails were quick and prompt; paid via paypal, got a shipping confirmation next business day (Tuesday since my order was more-or-less done on a Monday). Would buy again from them and the customer service to help me verify the order was very fast and friendly. Time for me to play with my new toy.. Thanks GoPCPlus."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products on-time
Delivering products on-time
Delivering products on-time
Ease of checking delivery status
Ease of checking delivery status
Ease of checking delivery status
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products damage free
Delivering products damage free
Merchant Member
2003-01-10
5/5
"i love newegg. Got the 120 gig 8MB cache HD without a hitch execpt that i wasn't home to get it so i went to pick it up. I can't wait to pound down Guinness this weekend and move everything i have in my C: drive to this thing! I love you NewEgg!!! PS: free shipping, you can't beat that!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Merchant Member
2003-01-03
4/5
"New Years Eve, i ordered a hard drive (wd800jb) from my friend's account he set up for his work. It was quick and easy. Smooth sailing until i found the 120gig for only $30 more shipped. I promptly went to their site to canel the order the next night and now where on their site offers you to check your order and cancel it. No problem, call them the next day. My friend gets an e-mail about the order having issues (the billing address differs than the shipping address). I contact insight to tell them just to cancel the product and to me, it seems like they processed the order just to say it can't be cancelled. It was only when i called my bank up and they hint that what they did could be concidered Credit Card Fraud. They billed me even though there was a conflict in the information. Simply put: if i found your Credit Card Receipt, guess what, you just paid for that 80 gig hard drive thank you. They didn't seem to catch that there was a problem with the order or they just didn't care. It wasn't until i brought it up to their customer service rep about what happened did they seem to care about the order. It did help that i mentioned CC Fraud that really sparked their urgency to fix this problem.
I do have to say that over the phone, they are more than willing to help out. But via e-mail, it felt cold and almost forceful for you to take the product you want and don't allow the client to cancel at any cost."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
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