- STORE REVIEWS
- PRODUCT REVIEWS
2004-10-13
1/5
"I was quite displeased with this company and would never do buisness with them again. I had a simple problem with my motherboard which required the motherboard to be replaced. First off the company was HORRIBLE with emails, the constantly sent out emails that I never received and even once I contacted them directly by phone to clear up the issue it still took them nearly 1.5 months to get the item fixed. As of October 12 I still have not received my laptop back, nor have I received any explaination about the matter. I will be contacting them directly soon but I was very displeased. My last communication with them, stated that they shipped out the laptop about a 1.5 weeks prior to today by UPS ground, but of course they refuse to give me the tracking number over the phone and of course thier emails never get to me. SERIOUSLY BEWARE!!!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
