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Updated on: 2018-12-12
1/5
Customer Service is a JOKE
"Site kept crashing trying to order Chirstmas Cards. Finally got it finished after hours of waiting for photos to load. They were very quick to accept my payment and after 3 days said prints had shipped. A week later, no cards. UPS tracking number says UPS hasn't even received the package from shutterlfy so obviously they haven't sent to UPS yet. Chat on customer service doesn't work. Emails arent responded to. On hold with customer service for over an hour and nobody answers. Horrible horrible horrible. No wonder their stock is at a 52 week low. At this point I just want to cancel and get my money back so I can go order prints at walmart. I know their site at least works. ZERO starts."
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