- STORE REVIEWS
- PRODUCT REVIEWS
2013-08-15
1/5
"I placed an order for a Neato Robotic Vacuum on Best Buy's website with the option to ship to store for pickup in 5-7 days. After 10 days of the order stuck in "Processing" state, I called Best Buy and representative Amelia had no idea why the order hadn't shipped but assured me that it would be escalated to the appropriate department and that I would receive a call back.
Two days later, I received an e-mail that the order was automatically canceled. I called Best Buy to find out why no one had called me back despite promising to update me on the status of the order, as well as find out why it was cancelled. After waiting on the phone for over 15 minutes, the representative claimed that the item was no longer in stock, yet the item is still available for purchase on the website with an option for delivery within 5-7 business days.
The entire experience left me with the distinct impression that Best Buy has no idea what it's doing nor how to manage an online commerce business. Their failure to process an order in a reasonable amount of time, irresponsible customer service representatives, and inability to explain why the order was cancelled when the item I order is still listed as available on their website, has lead me to never shop on Best Buy's website again.
Best Buy is a Fortune 500 company with an online commerce infrastructure 10 year out of date. I recommend everyone avoids placing orders with them!"
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2013-06-28
1/5
"This is the last time I buy from them as their reservation system is a complete lie. Intel CPU 4790k was listed for sale with 10+ quantity in store, so I ordered item online for in-store pickup, and received an email that it was ready for pickup. After driving 45 minutes to the store, discovered item was not at store. They explained it was actually a preorder item, even though the web page at the time did not list this (and was later changed), and would not arrive for a month. How could they send an email saying an item is ready for pickup if it's not due in for a month! Do not trust them! Wasted time and money driving to MicroCenter and did not receive any compensation or discount in return. Really disappointed with them. Would not buy from them again."
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2012-01-24
5/5
"I was a little nervous ordering from them since there website wasn't the most advanced and I had never heard of them, but they had the product I wanted at an outstanding price. After reading reviews and taking a chance, I'm pleased to report they delivered the product on time and in good condition. I recommend them."
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2005-12-21
1/5
"Terrible service, website and sales people lie about product availibility. Called to make sure item was in stock and was told it could ship out right away. Day after placing order it became out of stock and had over a month wait. Bait and switch tactics make me never want to buy them online again. Spoke with rude sales agent and manager who informed me Walmart's claim of items being in-stock is completely meaningless."
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Merchant Member
2005-09-02
5/5
"Trouble with service and shipping.
I placed an order at 8am on Thursday and it took over 2 days to process despite the fact that I had purchased the 'rush order' option on it. On the second day, processing was completed at 12:30pm but the sales associate informed me it would not ship because the deadline was at 12:00pm.
So first, they caused a delay in processing and then they inform me that they will not help me because THEY missed the deadline by 30 minutes. The sales people were not able to help me.
I'm mostly upset with the 'rush service'. Because they don't ship on weekends it'll now take nearly a week to get my order. It is difficult to fathom that it took a week to get an order with rush service AND over night delivery?
UPDATE: I just want to add that a NewEgg associate contacted me and was able to at least request Fedex to deliver on Saturday. I am very pleased that someone was kind enough to at least try to help me overcome these difficulties and this relieved a lot of my frustration. Further, NewEgg graciously reimbursed me for the overnight shipping charges. I'm glad that when push comes to shove, they have associates devoted to quality customer service."
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Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
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from Newegg.com (USA) has responded
Posted Sep-06-2005Thank you for taking the time to post your informative review. We truly apologize for any inconvenience caused by your unfavorable experience. The type of service that you explain is completely unacceptable, and will not be tolerated. Your order was placed early Thursday, and with the rush processing it should have been shipped the same day. The order amount was high and therefore it had to go through an extensive verification process to protect from fraud. Since this was the case it was delayed and didn’t ship until the next day (Friday). With overnight delivery and the package shipping Friday, your order should have been delivered Monday; however, Monday was a holiday so it wasn’t delivered until Tuesday. This is why it seemed so long for delivery.
We understand that if the order would have shipped on Thursday it would have saved your frustration and disappointment. We greatly apologize for not being able to ship the order out as quickly as normal. We have refunded you your shipping charges, and hope our resolution is to your complete satisfaction. If you feel that you are not completely satisfied please do not hesitate to contact Jason at 800-390-1119 ext 2050.
Thank you,
Newegg Customer Support