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2004-05-24
5/5
"Ordered Monday the 17th received Friday the 21st -completely satisfied and I would order from them again
Brian"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
2003-08-04
1/5
"**WARNING DO NOT BUY FROM THIS COMPANY**
I wish I had searched for complaints about this place BEFORE I ordered. No invoice or payment confirmation, zero contact and support. I can't believe this guy is still doing "business". PayPal did transfer my payment into his account same day - I have sent 10 emails over 3 weeks' time and tried to call the so-called Customer Service number listed on PayPal (got "mailbox is full" message), last email also went to the ****@**** address listed on PayPal as the account owner...I did notice it was only a 1-year domain registration, expiring in September 2003 - certainly not showing long-range dedication to the business.
The BBB has received complaints about this company: http://www.labbb.org/scripts/cgiip.exe/WService=wsbroker1/C%3A/Inetpub/wwwroot/SouthlandReport/default.htm?hCompID=13185077&hAKAID=1&hAddrID=1
I also found that this guy had an EBay store, which he recently pulled all auctions from, and then was removed from EBay (around August 7th). One day it was there, the next day, GONE. Check the feedback on EBay ID "warehousemt" (get it - Warehouse eMpTy).
Another note, a history check on ID "warehousemt" in EBay shows that on July 31 2003, it was changed from "PCPART4LESS" No surprise. BTW I suspect fraudulent (positive) feedback on Ebay, go see for yourself. The trend speaks volumes, despite any damage control attempts by this person and their associates. If you ever read this, Mr. "Steven Chien": I JUST DON'T BELIEVE ANY OF THE POSITIVE FEEDBACK!!! Prove me wrong buddy~
I have filed complaints with PayPal, BBB (LA office) and after about ten emails to every address (including the EBay contact email), and even after warning him of my intent to file complaints, I have received nothing, no product, no contact, nothing.
I finally did receive my PayPal refund, just short of 30 days later. If you are waiting for a resolution from this vendor, be SURE to file a PayPal or EBay complaint within 30 days of the transaction - and visit the BBB site while you're fired up. I did, and this guy deserves it."
Detailed Ratings
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Overall technical support
Being easy to reach
Resolving problems
Product Returns/Refunds/Exchanges
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