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Merchant Member
2008-02-22
5/5
"The best customer service I've ever seen, bar none. You get no less than 3 emails the day you place your order; "thanks for your order" "your order is processing" and "your order has shipped." Got to love that!
I ordered two, 6-foot HDMI cables and some RCA cables. They sent me the 3-foot HDMI cables instead. I emailed them to let them know about the error and to ask how we would go about fixing this. I.E. send them back their cables or whatever.
I got a reply within a few HOURS. They apologized for the mistake, told me to KEEP the wrong cables AND sent out the correct cables that same day. I was so shocked at this super-high level of service that I had to tell a few friends at work. You just don't see CS this good anymore.
Next time I need cables, it's not even a question who will get my money; Monoprice all the way!"
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2007-10-10
4/5
"Super fast (though expensive) shipping. Good packaging and superior customer service. Emails answered within hours, service with a (virtual) smile. After having a problem with the shopping cart software, I emailed to notify them of it. I got a "we saw it and fixed it, no problem" reply within hours! Very happy with Servercase.com (KRI Computer). Will deal with again for sure."
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2007-10-10
5/5
"Fast shipping, reasonable shipping rates, good packaging. Very happy."
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2007-10-10
5/5
"This is my fourth order from Directron.com in roughly 5 years; but the first time I'm rating them. I've always been quite pleased w/their service and this last time was no exception. I received an email within 24 hours after placing my order informing me that an item was out of stock, and asking me what I wanted to do. I chose to wait a week to see if the item came in. After a week, they emailed me again to say it didn't come in. I asked that they cancel that item but ship the rest of the order, which they did that very day. The item was very well packed and the invoice placed in the box. Quite pleased with Directron.com."
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Merchant Member
2007-10-10
2/5
"Good price vs. competitors, fair price for shipping. Customer service was responsive; less than 48 hours for a response to an email. Order arrived in one piece, decently packed. However, it took them eight (8) days to ship my order and all I bought was an MP3 player...not a whole pallet of goods. In this day and age, not shipping for more than a week is not acceptable in my book. The vast majority of etailers ship within 2-4 days. So, if you buy from Buydig.com, you'll get what you paid for, but you'll wait for it."
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2006-11-30
1/5
"I must disagree with the former reviewer; this company is the pits to do business with.
Add them to the growing list of etailers that advertise something as being in stock, when in fact they don't actually have the item.
I placed an order, got confirmation that yes, all the items were in stock and my order would be processed immediately. My credit card was charged.
72 hours later, I get an email informing me that item XYZ is not in stock...sorry. "Here's your $5 coupon for your inconvenience." Not only was it out of stock, but it took them THREE days to let me know!
I'm not rich, but you can keep your $5! I'd rather go to the mall and overpay by $20 and actually HAVE the perfume rather than wait 3 days to find out that I've been played for a fool. My fiancee was expecting this as a gift. Now I've got to find this stuff elsewhere. Thanks a lot, Fragrancenet.com!
That said, they DID email me to let me know that my item wasn't available, and my credit card would be credited, which it was. Hooray for bots.
I emailed their customer service to express my dissatisfaction and never received a reply.
They will never see another dime of my money."
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2004-02-04
4/5
"Good prices. Great packaging. Very confusing order status updates.
I ordered a SIRIUS tuner and antenna. Their website specifically said BOTH were in stock. 48 hours later, get email "we're out of stock on one of the items you ordered." Nice that they kept me in the loop, but...
OK, WTF is that supposed to mean? Which one? So I check their website and it's the antenna.
Over the next 3 days, I get the same email. Again, at least they kept me in the loop, but if I wouldn't have researched, I'd not have known which item.
Finally, I emailed them and said "just send me the tuner and scratch the order for the antenna."
Bought the antenna at Best Buy. Got the tuner, great packaging and works great.
BOTTOM LINE: I'd order from them again...just now I'm aware how screwy their automated system is."
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2003-11-27
5/5
"What a great shopping experience. Lightning fast shipping.
Emails were returned literally within minutes. Questions answered completely. Product shipped the next day. Great company to do business with. Will order again."
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2003-09-16
5/5
"Ordered a LianLi case from them. Website has real-time in-stock checks; a real plus!
Ordering process was easy. I have different ship-to and bill-to addresses. Received a verification email from them in approximately 36 hours asking for verification of the addresses.
This made me happy; worth the extra wait to see they actually gave a crap about someone getting ripped off. Email contact was friendly and to the point.
Case shipped the next day. Arrived in perfect shape. Excellent to do business with. Will buy again."
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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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2003-09-16
5/5
"First time buying from them. They had my order packed in shipped in 24 hours. Shipping is fair, not a ripoff. Had some questions on a product, received email response within 24 hours. Very happy. Will buy again."
Detailed Ratings
Overall quality of the company
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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
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