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Merchant Member
2005-04-27
5/5
"I've made many, many purchases from newegg. It's really about the only company I buy from. Nothing more can really be said that hasn't... this is the company to beat as they do everything pretty much perfectally."
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Pricing of products and services
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
2005-04-27
5/5
"This seems like a very good company to buy from. I usually use newegg, but they didn't have the item I wanted. These guys had it, have good reviews and a customer service presence here (which was a strong reason for my purchase with them) so I felt ok buying from them. Their web site is a bit lacking, but it works. My only minor gripe is that they don't give tracking numbers. You get the tracking data that ups/fedex provides, but it's via their web site. So you don't get the estimated delivery date."
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Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Overall customer service
Customer service being trustworthy
2002-03-12
1/5
"These guys used to be a great company. They have done an about face over time it seems. You can no longer call this company. Yes, they list and 800 number and it connects to a phone system, but no matter what option you choose you will never speak with anyone. I urder you to try it before you buy from them. All you will do is wait on hold for a couple minutes and then be disconnected.
I ordered from them on a Sunday. All the items I bought were listed as in stock. My credit card was billed immediately. Nothing happened on Monday. On Tuesday my order was listed as backordered so I emailed them to cancel the order. They replied Wednesday morning that they could not cancel it because it had shipped and tracking numbers would be available shortly. Shortly after that the order status was changed to "Order Approved" which means it's ready to ship. After a day in that state (no tracking number) I emailed them Thursday to get the stats. I emailed them again on Friday saying I wanted tracking numbers or the order cancelled. I got a responce on Monday that said the the motherboard shipment was delayed and they have not shipped my order yet. They made no mention of cancelling the order. It's obvious that these guys are doing whatever it takes to keep orders in the queue. They don't answer phones because people can cancel then. This is a shady company now.
I'm sure some people are ordering and getting parts, but that's because they are in stock. If that's not the case or you need to otherwise talk to someone you are in big trouble with these guys.
It's a real shame... this used to be a great place."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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