"Hi! First of all, I was a little skeptical on purchasing the chair site unseen (Steelcase Leap 2). Fortunately the chair was PERFECT!
This is my experience:
Placed order and received the chair in about 2 weeks. Actually received it a day earlier than thought. Came in a SUPER sturdy box, which my daughter is now using as a fort, ha ha. It came in three parts, the back and seat, the coasters and stand, and the gas cylinder. All were bubble wrapped and well taken care of.
Assembly was a breeze. I had my daughter help me line up the arrows on the cylinder and chair, but that was it.
Took me about 5 mins to make all the setting on the chair.
This is a refurbish chair, but looks absolutely brand new (no scratches, no apparent rework).
ABSOLUTELY HAPPY ABOUT THE CHAIR AND WILL PURCHASE FROM MADISON SEATING AGAIN!"