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Merchant Member
Updated on: 2025-01-31
1/5
Very unreliable
"I have bad experience, I run a mechanic shop and bought a part; they charged me, but after more than a week without receiving it, i called, and they told me it had not been available since the day i pushed it. However, they never informed me, and and i lost the job because my customer was very upset. i will never buy from this place again."
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CustomerAdvocateTeam from Carparts.com has responded
Posted Feb-01-2025Thank you for providing feedback about your recent purchase with Carparts.com. We sincerely apologize for the inconvenience you experienced.
Based on our records, you attempted to purchase the Engine Splash Shield on January 22, and the part was initially listed as in stock. Unfortunately, the part was stocked in a warehouse that does not service your area. Once our system detected this, the order was automatically canceled, and the payment was voided within an hour of your purchase. A notification email regarding the out-of-stock status was sent to you at that time.
We deeply regret that this issue caused you to lose the job, and we understand the frustration this has caused. Please know that we value your business, and we are committed to providing a better experience moving forward.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you,
Norylin T.
Customer Advocate Team