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2021-07-30
5/5
Prompt and courteous warranty replacement
"I ordered a set of OneOdio Bluetooth headphones from Amazon in 2019. They worked excellently until, 15 months later, one of the earphones broke loose from the central clasp in the course of normal use. I contacted OneOdio by email, asking if I could send in my damaged headphones for repair or replacement. They immediately reassured me that my headphones were fully backed by their 24-month warranty, and asked me to send them a photo of the damaged headphones. I did so, and they promptly shipped me a new set of the same model headphones, indicating the shipment tracking number. Their customer service was very courteous and professional."
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2021-07-07
5/5
Excellent spare-part replacement
"I ordered a Waterpik water flosser from Amazon in 2018. It worked well until the mini-hose sprang a leak three years later. I ordered a replacement hose (with handle attached) from Waterpik. The web transaction went fairly smoothly, and their price was reasonable. I received an email confirmation of order from Waterpik immediately; the next day, they sent me an email notice that my order had shipped. It arrived timely in good condition, with all the necessary accessory pieces and a clear set of instructions for installation."
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Merchant Member
2017-04-18
5/5
Very wide selection, reasonable price
"The compact fluorescent bulb in a floor lamp I’ve owned for over seven years recently burned out. Taking the burnt-out bulb to several local lighting-supply stores, I tried to find a replacement; but none of them could supply the exact model I needed. Finally I searched online, and found 1000Bulbs. Not only did they offer the correct model, but they supplied it to me at a reasonable price and with prompt and professional shipping."
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2014-08-09
5/5
"I ordered ten Stetzerizer filters from ElectraHealth. The price was reasonable, and they offered free shipping. The next day, ElectraHealth sent me email confirmation that they had shipped my package, including the tracking number. The priority-mail package arrived in just a couple days, in good condition."
2014-08-05
5/5
"I ordered two packs of personal checks from the Check Gallery. Their website, offering a broad range of check designs to select from, stepped me logically through the process of entering the banking data to be printed on my checks. They emailed a helpful order confirmation the next day. Nine days later -- after they had printed my customized checks -- they emailed a shipment confirmation. From then on, my checks arrived timely and in nice condition. The price seemed reasonable, except for the shipping and handling charge of over $14."
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2014-07-10
5/5
"I ordered an auto seat pad kit designed to drain static electricity from the driver or passenger sitting on it -- along with a couple accessory parts. Earthing shipped them via UPS two hours later, sending me a detailed email confirmation. The products arrived in a couple days, professionally packaged with a clear set of installation and testing instructions. The only drawback was the shipping and handling charge ($11.45), which seemed inflated."
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2014-05-06
5/5
"I ordered a folder for collecting commemorative quarters. Littleton shipped it via UPS the next day, sending me a detailed email confirmation. The product arrived promptly, in excellent condition."
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2012-12-25
5/5
"I ordered an acoustic guitar case from Music123 via Amazon. The product arrived amazingly fast, well packaged and in excellent condition."
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2012-12-25
5/5
"I ordered a bottle of Rupam's "One Drop Only" tooth soap. I received timely email confirmation of my order, prompt shipment and delivery. I'm quite pleased with the quality of the product, which offers a natural alternative to commercial toothpastes and powders. However, the shipping/handling cost of $12.57 for a package weighing less than one pound struck me as exorbitant."
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2012-11-28
5/5
"I ordered an Inflatable Lumbar Support seat cushion from AliMed online. I immediately received an email confirmation of my order, and notice of priority mail shipment the following day. The product arrived a couple days later. I'm quite pleased with the quality of the product, which sold at the reasonable price of $15. However, the shipping cost — $9.95 — seemed excessive, given that this product (even with its packaging) weighs less than one pound.
After several months of use, my inflatable seat cushion began to deflate whenever I leaned against it — even though I had inserted the valve plug as tightly as possible. Since AliMed warranties this product for one year, I called them for a warranty replacement. They shipped me a new cushion promptly, free of charge once I returned the defective cushion to them."
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2012-05-06
5/5
"I ordered a leather business briefcase from Luggage Online. I immediately received an email confirmation of my order, and notice of UPS shipment the following day. The briefcase arrived one week later, in excellent condition. I'm quite pleased with the quality of the product."
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2012-01-17
5/5
"I ordered spare parts for a Hamilton Beach food chopper, plus a new toaster, from hamiltonbeach.com. I received no email confirmation of my online order -- so I called Hamilton Beach's toll-free customer support line the next day, and they promptly confirmed my order. The merchandise arrived in timely fashion and has served me well."
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2011-10-09
5/5
"I ordered a pair of sweatpants from Jiffy Shirts. I received a prompt email invoice, and the item arrived the very next day. Excellent fulfillment."
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2011-09-06
4/5
"I ordered several refills for my Pentel EnerGel Liquid Gel pens direct from the manufacturer -- since these refills (especially in certain ink colors) are difficult to obtain from office-supply stores that sell the pens new. Pentel's price was reasonable; my on-line purchase got smoothly processed via PayPal; and I received the refills within a few days. My only complaint is the shipping and handling charge of $5.95, which seemed excessive given the small volume and weight of my order."
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2011-08-04
5/5
"I ordered two Anji Mountain Bamboo chair mats from Office Depot online, on two separate occasions. Their price was the lowest available for this bamboo office chair mat, and they shipped this heavy item free of charge. They indicated a delivery date about two weeks from my order date, which seemed rather long. However, on both occasions the chair mat arrived in good condition several days before the indicated delivery date. In the meantime, when I tried to track the progress of delivery using Office Depot's email link from my order data, I kept getting an uninformative "in process" result -- even after the day of actual delivery."
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