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2019-09-26
1/5
Best site if you enjoy customer disservice
"I was a PureFormulas customer for a number of years and it seemed that their customer service kept getting weaker and weaker. I contacted them recently about a tax issue with one of the new items they sell. (Instead of selling the item at a food tax rate, they were selling it at a non-food tax rate.) I wanted to purchase the item that day and the customer disservice representative promised me a call back that day, and expected, I did not get a call back before the employee’s shift ended so I called back and spoke with the supervisor at the end of the day. The supervisor told me I would need to wait whatever period of time it would take for them to hear back from their third-party tax firm about the tax. The difference in tax was about $2. I specifically asked for them to accommodate the $2, but the “supervisor” couldn’t do anything about it. When a company can’t accommodate $2 because of the wrong tax amount and just trust that their customer found a tax flaw - I pointed out several other similar items with the lower tax rate - it’s time to give all of your business to PureFormula’s competitors. I reached out to the CEO of PureFormulas via email to let him know about my experience and never received a response. I strongly recommend you avoid PureFormulas because, should you have a problem, their service is terrible and it’s not fair that a company would overcharge their customers (and not just have the common sense to offer the customer a credit of a whopping $2 to finish their purchase)! Buyers beware."
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