Dear denisevincent, We are sorry to hear that. In this case, could you please contact our customer service and provide your order number to us to check the update information for you?You can contact us via email(service@yoins.com), the chat line( https://www.yoins.com/Yoins-Contact-Us-a-33.html)or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding. Hope to hear from you again. Kind regards. Olivia
Yoins from Yoins has responded
Posted Feb-23-2018We are sorry to hear that.
In this case, could you please contact our customer service and provide your order number to us to check the update information for you?You can contact us via email(service@yoins.com), the chat line(
https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you again.
Kind regards.
Olivia