"I paid $40 something dollars for a jewelry box that plays music. It was gorgeous. I also paid an additional $20 on top for two-day shipping. 48hrs go by, and I never get an invoice through my email. I was really anxious and worried this whole time; hoping to god it was on it's way. Three whole days go by, and I havn't received anything. No invoice, no package. But a-ho!! I check my account and I was charged $60 something dollars. So where was it? I call customer service. The guy assures me that they don't charge anyone's account until the product is shipped, yet I was staring at my statement while calling him. I tell him I'm looking at the charges, I SEE them, yet he continues to lie to me and changes the subject. He assures me that he will fix my problem and find out what happened. I never got a call back. I was never refunded my shipping money. I got the item FOUR weeks after I ordered the damn thing. They have great products, but the customer service is deplorable and they need better follow-up. Not to mention, honest people who don't lie to you, and don't refund your shipping."
"I bought a pair of Smith V-Ti sunglasses for a $110. It was the lowest price on the web; a total steal. I received it in perfect manufacturer condition and it comes with a valid lifetime warranty. I couldn't be happier. These pair will be rarely put down."
"I ordered a Kenneth Cole Reaction Cologne Gift Box Set. It was the lowest price on the web ($55) and I received it in a blazing three days later. I am completely satisfied. Great product for a steal!"
"I bought two R4s for the nintendo DS costing $25 each. They were exactly what I wanted and more. They gave many freebies; not to mention great packaging and speedy delivery. I would totally order from them again."
"Item was in mint condition. Exactly what I needed it to be. The packaging was excellent! It was wrapped in all sorts of stuff, some that I can't even describe. I ordered a huge field sketch book, but it also came with additional freebies. Woot woot! I would definitely return as a customer. I'm very happy."
"I ordered a $130 digital voice recorder. The price was a steal. I received my product promptly. I was very satisfied. The second email notifying me that my item had finally been shipped came kinda late (a day before I received my item). Otherwise, I would definitely do business with them again."
"I ordered a SD memory card. It came astoundingly fast in mint condition at the lowest price I could find on the net. I'm very satisfied. They will get my business again in the future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
"I purchased a digital camera. It came in perfect condition with nothing missing. The shipping was amazingly quick. Super quick even though I picked UPS ground. I would definitely do business here again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent