- STORE REVIEWS
- PRODUCT REVIEWS
2018-12-29
1/5
Order not completed
"We placed an order for 3 items on the 8th December.
We immediately received an order number via email, which listed the 3 items.
On the 12th December, we received an email stating that the order number had been sent - but it only showed 2 items. The 2 items arrived in a few days. The third (and most expensive item) didn't arrive.
We contacted them by filling in one of their online forms - to which we've had no reply. We've sent them an email direct to their 'Customer Services' - to which we've had no reply.
We simply want our money back (£29.00), for the item that we've paid for (over three weeks ago) and not received.
This is very poor service from Pro:Direct; if they can't supply us with an item that we've paid for, they should refund us.
We've contacted them twice and they've simply ignored us - what do we do now ?
Has the company has folded ? Can I get my money back for the non-delivered item ?"
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