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2012-11-01
1/5
"Ordered a K430 from their website early October, told it was in stock and ready to ship. I ordered "as is" without any customization whatsoever. The shipment got delayed, and delayed again. I wrote an email, after 17 days asking what the story is, and was told that the estimated ship date is 10/26.
That date came and went, and I got another email saying it was delayed yet again. I finally called their 1866 number today to cancel, and the person who took the call offered me a 5% discount to not cancel (rejected that--be serious; if they really wanted me to not cancel, offer me a real discount), and told me it would be 3-5 days to find out a shipping status. When I said that was unacceptable, I cancelled and she said it would be 3-5 days to process. There was no apology, no attempt to escalate to resolve the issue, no desire to make me a Lenovo customer. (And I heard that the computer business was down--I would think any of these companies would desire to make the customer happy)
I agree with everybody who thinks the Lenovo customer service is beyond bad. I will NEVER order from them again, and I have influence over a large department which may order between 20 and 40 computers in a year. Amazing how companies don't get it. Just being honest. If the computer were custom built, I'd understand. But this was an "off the shelf" computer system as per their website."
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appliancepartspros2 from AppliancePartsPros.com has responded
Posted Feb-12-2015Kind regards,
Adrian
AppliancePartsPros.com
Customer Correspondence Team