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Merchant Member
2022-05-09
4/5
My First Order
"I found Supply House via an internet search for a product I have never used before. I had the experience I expected from a good business. Competitive price and fast shipping."
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Merchant Member
2017-08-01
1/5
Be Aware of Their Return Policy
"I bought an electric item that did not work when it arrived. It was either defective when they sent it or it was broken in shipment. They were very helpful in the return process, BUT they charged me a restocking fee for a broken item. Were they going to restock a broken item and then ship a broken item to the next customer? They can make 15% every time they ship a defective item. Is that what happened to me? Plus, they charged me for the return postage. I got $10 back on a $30 dollar purchase. In other words, it cost me $20 to get NOTHING. They did offer to replace the item instead of refunding my money, BUT I assume the replacement item would have been shipped in the same manner as the original. That would have been unacceptable. They just took the item in its box off the shelf (like you would at a store and put it in your shopping cart) and put a shipping lable on the box. It was NOT put in a shipping box with any protective shipping materials. I suspected that the item was damaged in shipment because of the way it was packaged (or not packaged). I assumed that a replacement would be broken in shipment too so I chose to have my money refunded. If you're looking to buy an electric item from WEBstaurant Store, DO NOT. If you're looking to buy anything else from WEBstaurant Store, DO NOT."
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SupplyHouse Customer Service from SupplyHouse.com has responded
Posted Sep-29-2022Thank you for taking the time to review our services, we greatly appreciate it! Is there anything that we could have done to make your overall shopping experience 5 out of 5 stars? We truly value your feedback so please feel free to provide any suggestions or insight as to what would make our ordering process better and above the standard experience. Thank you again for your positive rating and we hope you continue to use SupplyHouse.com for all your heating, HVAC and plumbing needs!
Thank you!
Customer Care Team
SupplyHouse.com