- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2025-01-29
1/5
Was promised delivery the 4th january
"In December 2024, I purchased a CNC machine from RobotShop.
The machine was expected to be in stock on the 4th of January 2025.
After two weeks without a response, I contacted RobotShop, which apologised and promised a delivery date of January 27 or sooner. Today is January 29th, and I have still not received anything. The latest response from RobotShop is that my order is further delayed and will first arrive after February 27th. I have paid for the CNC, and paid plenty for shipping (€413.76) and the CNC is in stock on the manufacturer's website. I am very unsatisfied..."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
RobotShop from RobotShop has responded
Posted Jan-30-2025Thank you for sharing your feedback. We sincerely apologize for the delay and the disappointment this has caused. We understand how deceptive it can feel to be promised a delivery date that is not met, especially after making a significant purchase.
Upon receiving your payment on December 27th, 2024, we sent an email confirming the estimated arrival of our container shipment at our Netherlands facility around January 4th. Unfortunately, due to unforeseen circumstances beyond our control, there were unexpected delays. On January 11th, we informed you via email that the new estimated arrival date is now around February 25th, 2025.
We understand that this situation is far from ideal and appreciate your patience. Please be assured that we are actively monitoring your order and will keep you updated every step of the way. If you wish to explore alternative solutions, we are here to assist you. We will also communicate with you privately.
Once again, we truly appreciate your understanding and look forward to resolving this matter to your satisfaction.
Warm regards,