Hi Erik, The V20 you sent us you described to in excellent condition. As this would be a phone that is in nearly new condition. What we received is a phone that is in very poor condition. The rear camera is blurry because of the heavy scratches on the lens, the screen is heavily scratched, the vibrate switch does not work, and the LCD has a burned in image into the background of the display. Unfortunately, we cannot pay an excellent condition price for a phone in this condition. We would have been happy to have sent it back to you had you chosen that option. I am very sorry that we were not able to meet your expectations.
TheWhizCells from Thewhizcells.com has responded
Posted Nov-15-2018The V20 you sent us you described to in excellent condition. As this would be a phone that is in nearly new condition. What we received is a phone that is in very poor condition. The rear camera is blurry because of the heavy scratches on the lens, the screen is heavily scratched, the vibrate switch does not work, and the LCD has a burned in image into the background of the display. Unfortunately, we cannot pay an excellent condition price for a phone in this condition. We would have been happy to have sent it back to you had you chosen that option. I am very sorry that we were not able to meet your expectations.