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Merchant Member
2007-08-27
5/5
"Terrific prices and the service I received was top-notch. In between orders, I actually exchanged emails with the Manager about some new products to include on the site. He said they are working on adding my suggestions, and I'm quite pleased with his candid interest in my opinions."
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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2005-03-27
1/5
"I was told incorrect information by Best Buy's web site as well as in-store associates. This mp3 player does NOT play OGG and is NOT Napster to Go compatible. This is finally the last straw, I will never buy from Best Buy again!"
Detailed Ratings
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Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
2005-03-03
5/5
"Ordered a part over the weekend and it was shipped early Monday morning. Most vendors typically don't start shipping until Monday afternoon, I guess Monarch does. Great vendor, they'll be hearing from me a lot in the future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
2004-04-19
5/5
"Xoxide provides quick shipping and excellent customer support. Truly A+ service. I rank them right up there with Newegg."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Speed of web site
Web site reliability
Web site being easy to use
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