"I placed an order for pens with blue ink online to give as a gift to commemorate a milestone in my life. I ordered the pens 01/29/2020, then called to confirm I had completed the order correctly and ensure the order would be received no later than 02/14/2020, while TALKING to Christine, yes a real person, YEA!, Bianca from the design team was emailing me to confirm my design. During my conversation Christine determined my 'real' desire and help me update my order right then. Bianca reviewed the updated order, proofed and approved my order, sent to production and I received my personalized pens Monday, 02/03/2020. The pens are awesome, they look great, the blue ink flows perfectly when it initially touches the paper -- 1st touch!! smooth flow.
I am so please. Thanks for GREAT customer service and awesome product."