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Merchant Member
2010-07-14
1/5
"I specifically ordered from these guys since they were offering 3 day free shipping. I put my order in online and selected the free shipping option. After placing my order they sent out a confirmation email. This email required me to login to their website to see my invoice. However, since they had made a mistake with my account, I could not log in and double check my order. I ordered after hours (on a holiday weekend), so I could not call in and get my log in corrected. My item arrived while I was out of town and the item is fine. However, I called back a week later to get my log in corrected. I needed to print my invoice in order to get a rebate. When I was finally able to see my invoice, I see that I was charged $11.90 for express shipping. I know quite well that I did not select this option and they refused to refund the charge. What a rip off!!!"
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