- STORE REVIEWS
- PRODUCT REVIEWS
2013-03-01
1/5
"Do not do business with this company. They are thieves who engage in dishonest, deceptive and fraudulent merchandising. My wife ordered a trial sample from them which was supposed to cost $4.95. They shipped the sample and then charged our checking account for $79.53. I was able to get the phone number from the charge information and after a long and convoluted run-around the customer service person offered to refund $59.53. Figuring getting a better deal wouldn't be worth the heartburn I accepted. We got an immediate confirmation email. Guess I'm supposed to be grateful that they only stole $15 from us instead of $75. Hmmph."
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1/5
"Update: I have sent these people 3 e-mails through their web form and one other. I tried to call the sales number and could only get voice mail: left message. Still have had zero response from these crooks. They charged my card on 8-20-03 and I've heard nothing else from them since. Ordered Nero6 x 2 and one other title. I've turned it over to MasterCard for dispute. I will NEVER order from this company again. I hope they fold and lose everything."
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Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Merchant Member
2002-10-06
5/5
"Over the last 9 months or so I've placed about 4 orders with NewEgg. They have never failed to surpass every expectation. Today is Sunday, and I placed an order for all the components of a new system on Wednesday evening. I received the first of 3 shipments on Friday morning and a quick check of the tracking numbers shows that I will get the other two on Monday morning. That is with regular FedEx saver shipment and that is service! Their prices are always great and availability is clearly stated. I haven't needed to RMA anything which speaks to the quality of their products as well as the care they take in packaging. This is my primary supplier of tech equipment and if I could only have one, this would be it. Thanks, NewEgg."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2002-10-06
5/5
"I have placed six orders with Computer Geeks over the last year and a half or so and been very pleased overall. I have gotten some very good buys including a Geforce 3 Ti500 card for $97 and three 45GB hard drives for $56 each. Compgeeks shipping seems to take a little longer than some of the other companies I deal with, but the price more than compensates. I have only had to RMA one item. I ordered three 45gb Western Digital hard drives and one of them failed catastrophically withing the 90 day warranty period. I ran the Western Digital diagnostics and sent the results to CompGeeks. I received an RMA quickly and with no difficulty and shipped the drive back to them. After a few days with no word from them I checked my account and found a credit for the returned drive. I e-mailed customer support and was told that this credit was there to cover the replacement drive when they found it. I waited another week or so and e-mailed customer service again. This time I was told that there was no replacement to be found and that they would upgrade me to a 60gb drive if I would pay $10 difference. I agreed to this. After another week or so with no word I e-mailed them again for status and was told that there would be no replacement and that the credit was converted to a store credit that I could use by inserting my RMA number into the order comments. I ordered an 80gb drive and using the credit. The charges to my card were correct, but at no time in the process did I ever see my credit on paper, including the final invoice from Compgeeks. Compgeeks handled my RMA in accordance with their posted guidelines, but I believe they could do better at providing information to the customer and everybody in customer service needs to get on the same page. I like this company and will continue to do business with them. My best advice for shopping online is research, research, research. Know exactly what you are buying and don't assume anything. Resellers like to put the best face on anything the sell, so if a feature isn't listed it probably isn't there."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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