"Had the same experience as many others. Problems with the order, shipping , customer service all due to the "switch over" Did also get the video apology and $50 voucher. Now , yesterday I just placed an order for pipe tobacco from "Pipes and cigars inc" what I thought was a different company ( I thought wrong) and guess what - the order was switched from loose pipe tobacco to cigars.. When trying to contact the company, I started to see what happened .... CI bought Pipes and Cigars and is now fouling those orders. An internet search has shown me how big CI is.... If you do not want to do business with CI - be carful you are not using one of the subsidiaries .. Seems JR cigars is getting a new customer in me"