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2025-01-03
2/5
uncertainty
"I have had booked with Student Universe in past and it was very pleasant experience. But it has been few years and things have changed. Wish i knew before i booked. Flight price was about 100$ less than rest. So i booked the tickets and got booking confirmation. Then, i went to Airline's website to reserve my Seat and look at add on services but couldn't see any. Booking reservation was there however. I spoke to airline who said though my reservation was made, ticket was not issued and so i can not do anything until ticket is issued. It took student universe 4 days to issue the ticket. Meanwhile, fearing that i won't be able to get my favorite seats, i rushed and booked the seats through them, paid 10 per seat per route. And, still waiting for confirmation of that booking. By the way, each time i was charged right away. Seat booking is still pending and it's been over 2 weeks now. I called their customer service number which is third party, they said they will let SU team know to expedite my seat booking, but still waiting. I will not book with SU in future."
