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Merchant Member
2018-09-30
5/5
Great Price
"Good price for my travel insurance and coverage is good too. thanks"
2015-08-24
1/5
"Wow......... this company really has bad reviews....... and here I am to add another one. I am surprised they stay in business. However, I have found an even cheaper pet food delivery company in the end (see the end of my review) so I am a happy camper that I will save more in the end from this very bad experience.
Here goes my review:
I ordered cat food for my kitty that was having trouble with throwing up his food. Friends told me to try grain free food. So here is where I went wrong. I didn't check online the reviews of the pet food delivery companies. If I had I would have known NOT TO USE Pet Food Direct.
Anyway, I read their policies and saw they did offer return policy if not happy. However, they didn't add the fact I would have to pay for the return shipping.
I ordered the food and in the mean time had to take my cat to the vet for a check up. He wasn't throwing up any more but doctor wanted to see him. It was then my vet said that he would need a different kind of food (prescription) for the rest of his life. Therefore, I wouldn't be able to use the food that was ordered from Pet Food Direct which was on it's way to my house.
When it came I knew to call right away which I did. They told me I WOULD HAVE TO PAY FOR THE RETURN SHIPPING WHICH WAS $35.00. The cat food cost me less at $33.00. BTW. The people working at the company couldn't care less about keeping customers. I even called and spoke to a supervisor about it. She could care less.
Now, I JUST CALLED CHEWY.COM to see what their policy was. They told me that they WOULD NOT HAVE CHARGED ME FOR ANY TYPE OF RETURN. THEY WOULD PAY FOR THE RETURN AS WELL!
So I am donating the food to the Humane Society near us and say; BYE, BYE PET FOOD DIRECT; HELLO CHEWY.COM! All of you out there needs to do it as well. BTW the same food was even $7 cheaper if I had got it at chewy in the first place, STUPID ME!"
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