- STORE REVIEWS
- PRODUCT REVIEWS
2014-05-21
2/5
"Ordered a exterior metal vent for my range hood from Venting Direct. I think they have these dropped shipped from manufacturers. I sent an email to their customer service department but received no response.
I was frustrated with the item received.
1) Item was is a large cardboard box with NO padding. Item was moving around freely in the box.
2) Metal corner is bent and powder coating cracked (which will cause rusting).
3) Item is scratched and exposed metal underneath (rust will form).
4) Item had a dirty greasy dust film all over it which got on hands, table and my shirt, it was black and greasy. Item was obviously not clean and packaged without any care.
I don’t know if I have ever received an item with less care given to it. Almost like it was a used/returned item that was never checked by whoever shipped it.
My contractors were waiting for this item and now it will set my project back which I now have to reschedule my installers which is going to cost me quite a bit of $ and time (they cant reschedule for 2 weeks). Who ships something like this and does not protect it (or check it prior to shipping). Venting Direct should be embarrassed to send something like this to a paying customer.
I hope VentingDirect.com and Build.com management address this so they fully understand the damage being done to their customer relationship and loyalty.
Not happy at all with this purchase or with Venting Direct for shipping me such shoddy junk.
I can understand when mistakes happen, but when you take a long time to respond to an upset customer, you make the situation worse."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2013-12-17
3/5
"UPDATE: 01/05/13:
I had rated Fanatics a 1 star review -but- I am changing that to a 3 star. I Received an email from Fanatics stating they would refund the portion of my order which was not shipped in time. Was impressed with their response as they stated they received more than expected traffic at Christmastime and were apologetic about the problem. I accepted their resolution and was impressed they addressed it and stood behind their mistake. They still sent me the item at no charge and gave me $15 fan cash also.
----------
Original Review:
I thought I was having a great experience with Fanatics.com.
I ordered 2 sweatshirts and a winter hat for Christmas gifts.
The order arrived missing one sweatshirt with no explanation. This would be a problem since I now had to do some work to find out what is going on - I called the 877 number on the packing slip. After a 18 MINUTE WAIT on hold (yes, I timed it -- actually it was 7 minutes and the system hung up on me and I had to call back which took over 11 more minutes)....yes, read that again, 18+ MINUTES (and this is after hitting the #2 option for checking on an existing order. In other words, I am already a customer, have searched out your site, decided to buy from you over 100's of others, spent time and energy and purchased from you .... and you STILL make me wait 18 minutes to talk about my order (the missing item which you did not ship). I don't even talk to my wife for 18 minutes a day and you expect me to wait for 18 minutes to talk to a "customer service rep"... Unfortunately, after a missing item with no explanation, 18 minute wait in queue and being disconnected, and not knowing if I will get my item on time, the "Customer Service" aspect if pretty much null don't you think?. So, after finally reaching someone they put me on hold for 2 more minutes and said part of my order was coming from another warehouse and they were experiencing shipping delays but it would arrive by Christmas (I am skeptical and will be in a real bind if this gift does not arrive) now because of Fanatics.com I have to worry about whether or not this gift will arrive and my kid will be disappointed for Christmas and IF I have to find another option - too much to have to deal with. Now they did say they would upgrade my shipping to next business day but that does me no good if the item does not arrive. I hope it does. I was about to be impressed by Fanatics and probably would have used them for ordering items of this sort from now on. But the lack of information they provided about my missing item (making me track it down and worry), the wait on hold for 18 MINUTES when I am already a customer and the uncertain nature of my missing item causing me to worry is not worth the hassle. It is not like I got an incredible deal on the items. I think one of the items was a couple dollars off what I could have gotten it locally. Hardly worth the worry over this and time wasted. between the time spent ordering, the time spent calling to check on missed item, the time spent worrying and the time spent writing this review, I have probable spent way more than it would have taken to go buy these items locally."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2008-03-12
5/5
"Ordered an NDSTT Card for my son's Nintendo DS. The NDSTT worked on occassion but would increasingly not boot up (something wrong with the card?). I thought I was out of luck as surely a "non big name" online retailer would never give a replacement after 30 days. Well, NXPGame did no questions asked!!! Not only did their rep (Kevin) stand behind the product, but quickly shipped me out a replacement which works great and my son is now very-very happy! Thanks NXPGame.com and Kevin for standing behind your products and your customer - I will definitely buy here again!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2007-12-03
3/5
"This was my first purchase with ABT and while it looked like they had good reviews. I am VERY unhappy with the transaction. In searching for a Holiday gift for my son, I ordered an item from ABT which showed "IN STOCK" when I placed my order. After waiting a few days to see if it would arrive, I checked my order on their site and it now shows "BACKORDERED". I was never notified. This is a poor way to do business.
1) ABT Should NOT be showing "IN STOCK" for an item is clearly not "IN STOCK".
2) ABT should be notifying the customer RIGHT AWAY if an item is backordered so the customer can make a decision to wait or make other arrangements.
Customers depend upon accurate information during the order process and timely updates if anything changes that process. It is a good thing I checked or I might have never known until it was too late to find another item for Christmas. I have wasted five days and now may be unable to get this item due to other stores now being sold out.
UPDATE: 02/07/08
I did receive an email from ABT regarding this issue and was pleased with their response and gesture. I will try ABT again because it is rare to see a seller take that extra step to address customer concerns."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Merchant Member
2007-08-29
1/5
"Frustrated with NEWEGG. Maybe they are not what they once were.
Was shopping for Christmas gifts for my son at BestBuy online. He really wanted a blue PSP Madden Bundle. I found it at BestBuy.com and ordered it. I remembered that I had had success with NewEgg in the past and decided to give Newegg a shot to see if they could beat the price. They did have it for $10 less @ $189.99 (and no tax) - I thought "great" and added it to my cart as it showed "in stock" and available. I also remembered I had a one day only offer for 15% off from PayPal so I thought "even better" - I cancelled my Best Buy order and gave the order to NEWEGG. It should have been a bad omen when I looked at my receipt and it showed $199.99 instead of the $189.99 they had shown me (must have gone though a price change - they should limit price changes to midnight and not anytime they please as people often shop and plan coming back to buy only to find the price changed on them) I figured "whatever, at least I have the PayPal discount and don't have to pay tax." Everything was good - UNTIL!
The next day I received an email that read "We regret to inform you that your recent Newegg.com Sales Order xxxxxxx has been cancelled due to insufficient inventory." WHAT? it showed in stock. I then tried to go back to BestBuy and reorder the item which was now out of stock. Damn.
Not only did I waste my 15% off PayPal coupon but I now had no way to get my son his Christmas gift. If NEWEGG's poor ordering/stock system was accurate, I would not have this problem. I called NewEgg and they said something like "we oversold or are out of stock, sorry but we will refund you your purchase price" I was like "REALLY? how generous of you to not charge me for it anyway - you ROCK" If I had known their ordering system had this flaw, I would have never cancelled my order at BestBuy.com and would now have he gift I wanted in the first place. After explaining the problem to the Newegg CSR and a bit of haggling and pointing out I had lost the Paypal discount the CSR said she would put a $30 credit on my account to cover the Paypal lost coupon. I pointed out that I was supposed to get that ANYWAY (so she really was not offering me anything new) and she finally said "well sir, I will give you another $5.00 on the account" WOW, FIVE WHOLE DOLLARS considering I have to go pay about $60 more to get this item (not including the time AND if I can even find it now). I am not looking for any handouts here but if the NEWEGG ordering system was accurate, I would not be in this position -SO- I am not very happy with NewEgg and their lame attempt at customer service - I was really happy with NewEgg but I have had an increasing number of issues and it just is taking time (I don't have) to fix them - perhaps NewEgg is becoming an "OldEgg" after all."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2007-08-22
1/5
"Dear Diary:
Years ago, when I was younger and impulsive, I lost my online virginity to BUY.COM with my first web purchase.
At that time, BUY.COM was a hot and my experience was great. Eventhough I don't make it a habit of "getting around" online, I will always remember my first online "transaction".
So, many years later, I had a need to again get back in to the market for some "good stuff". Fond memories of my BUY.COM experience put them on the short list of candidates. Again, BUY.COM looked attractive so I made several seperate transactions. I must say, BUY.COM delivered and I was satisfied - So why do I now hate BUY.COM after all we have shared?
Because, they did not respect me the next day!
During the checkout process with BUY.COM, I was offered a few additional items such as magazine subsciptions, joining a discount shopping club, etc. These offers were enticing because you got a coupon toward a future BUY.COM transaction. These offers are from BUY.COM's "friends". Sort of like BUY.COM inviting a few freinds over to the party. I liked the attention, what can I say.
One of these "freinds" is TRILEGIANT (aka Completehome.com, Everydayvalues.com, GreatFun.com and a host of others). I am now ashamed to admit I took Trilegiant up on his offer (with BUY.COM's standing by and watching) and we had a "transaction". I have come to realize how I was used and degraded by both of them. It is hard to talk about.
If you want ot know what kind of scoundrel this Trilegiant character is: Google "TRILEGIANT COMPLAINTS" and discover how BUY.COM is inviting unsavory friends over to crash your party.
Not only does BUY.COM introduce you to these so called "freinds" knowing what they are really like, but leaves you in the room alone with them and feigns ignorance when Trilegiant makes their moves on you.
Shame on you BUY.COM for damaging the fond memory of my "first web expereince" - I was in love but after you left me alone with Trilegiant and never helped or contacted me after I wrote you numerous times - I am done with you
BUY.COM, I hope it was worth it, you left me to scoundrel like Trilegiant and now you have lost me forever. Goodbye."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Favorite Stores
Least Favorite Stores
49353 reviews
3358 reviews
