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2023-11-08
1/5
Website errors, no order confirmation, can't cancel, long processing, unhelpful support
"After owning an ebags travel backpack for several years and loving it, I returned to purchase a laptop backpack. I spent 45 minutes just trying to get an order to go through the website without it erroring out. Finally it said I had placed the order, but I never got an email confirmation or anything, so far. I had to contact support just to see if the order existed. Oh, and the site wouldn't let me create an account either.
Appr. 20 minutes after placing my order, I was told by support that they couldn't cancel or change my order because of their "fast processing". So I bought another smaller bag that I had missed when I placed the first order. I now have two orders. I asked how long I could expect until I got the bags, and the support merely said the 2-5 days that the shipping quote listed, plus 2 days for "processing" before it was shipped. 2 days for processing, yet their system is so fast that you can't cancel an order 15 minutes after placing? That's a scam. They want to ship the item and make you decide whether you are going to return it. BTW, they don't pay for return shipping either, so that's 14.99 that I have to pay to send the bag back because I can't cancel the order.
Oh, and I've never received a confirmation email yet. No confirmation, but they won't cancel the order. So very disappointed.
I asked for a manager to call me (I never do that) because my experience was so horrible, and the support agent set one up supposedly, but said I could expect to hear from the manager in 1 or 2 days.? Unbelievably bad experience."
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