- STORE REVIEWS
- PRODUCT REVIEWS
2020-04-26
5/5
My Ibanez is amazing , thankyou!
"I stumbled across AudioBuy while looking for Ibanez guitars , shipping to Singapore not Australia but I think they have websites for many countries. I checked out on the website after emailing AudioBuy with my questions - my card wasn't requested so I thought I'd need to buy from another store because without billing me I doubted the order was in process. However to my surprise I received a Paypal invoice from AudioBuy later that night and proceeded to complete payment (order #48117584) - the invoice arrived in USD currency which converted to my local SGD currency - I do notice that the listed price on the AudioBuy website is slightly different than the total SGD amount I was provided by Paypal before final billing. In any case the difference was minor so I paid , I received a standard payment notification email from Paypal instantly and then contacted AudioBuy asking for an update. The next day the girl at AudioBuy said my order was in stock and the FEDEX tracking would be available within 2 days , she said that during the COVID19 pandemic they're short staffed so instead of same day shipping it was the next day or the day after depending on the queue. I got my FEDEX tracking number at the end of the next day. FEDEX are a good service because they tell you exactly what day to expect your delivery , unlike other providers are give a vague range. My order was expected to arrive 5 days later so I waited ... patiently ... 5 days later the truck man knocked on my door with a package to sign. I knew it was the AudioBuy order because the guitar shape of the box , I was very very happy. Since the exciting unwrapping of my brand new Ibanez guitar , I've been very happy with it and am pleased at the price I got it from AudioBuy without any extra import problems I half expected. Overall I review this music shop 5 stars , perhaps 4.5 because of the delay in Paypal invoice but the guitar is AMAZING and packaged beautifully - so 5 stars! If I could offer any room for improvement to AudioBuy it would be to open physical show rooms around the world in my region Singapore , and offer phone assistance so customers can get immediate answers. When they responded to my email asking why there was no phone number she told me that their email responses are fast and that hiring a fleet of phone operators is not suitable given they can respond to most concerns by email very quickly , and they have all information at hand on email such as order numbers , back history , etc. I have purchased from other stores such as Sweetwater and my local shops , one big advantage with AudioBuy it seems is that they can source a much larger range of equipment and can order in guitars if they're not in stock. Locally when I ask about Ibanez and Schecter rare guitars they tell me that they must order in from overseas which takes weeks or months. AudioBuy say they take 7-10 days for unstocked guitars , my order was in stock however so I cannot attest to this timeframe."
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