- STORE REVIEWS
- PRODUCT REVIEWS
2004-09-12
2/5
"RE ORDER # 64361
Shopping Service was fine and swift. However, the product is not performing as advertised & I have spent many hours trying to resolve this by phone your customer service who deserves praise for his unsuccessful efforts. Here is his note:
Dear George,
If none of our tech support team response to you in 24hrs,
please call us back and ask for Warren, he will be able to
help you.//Sincerely,//Kevin Cheng//Customer Service//
www.pcmicrostore. com//Tel: ***-***-****//Fax:
***-***-****.
However, no one has called back after this note and I did not call you. I did call manufacturer, ValueDisk's Tech # for help with the 2.5" Hard Drive 2-in-1 Combo USB 2.0/Firewire enclosure and the Chinese person with limited English there informed me that I should trying leaving the rear plate off the unit once the PCB board and the HD were properly connected and inserted. Further that ValueDisk was aware of this defect in the product long ago and had assumed that the older units were on longer in anyone's inventory.
The problem is that the drive is not recognized by the Macintosh G4 system via the Firewire (1394) conneciton. With the back off I did get the volume to appear on the Desktop of a G3 Blue&White but it froze the system & had other bad effects on the Finder. I tried connecting via the USB connection although I don't have USB 2.0 and want to use Firewire for speedier transfer. That seems to have worked okay and I was able to hot-swap to the Firewire port. But again anomalous effects freezing the system occurred that I consider related to the product I bought from you. Even if I do get it to work, I will need to return this product for replacement with the newer (and presumably better designed) version ValueDisk now supplies IF I CANNOT SCREW ON THE REAR PLATE AND PASTE THE COVER OVER THAT.
Perhaps you could have a Technical Support or Customer Service person (e.g. Warren?) familiar with OS 9 and OS 10 Macintosh systems and hardware call me. You have my phone number with the original order.
Thank you.
George Van Arsdale"
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