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- PRODUCT REVIEWS
2010-02-25
1/5
"When I ordered this item, I paid in full with the assurance it would be shipped in 2-3 days. When, after 9 days, I sent an inquiry as to why it had not been sent yet, I received no reply. A few days later I received notification it had been shipped, then on the 24th, they charged me again for the order. Now I have 2 overdraft fees totaling $60. I tried repeatedly to get through on their customer service line to no avail. Finally I tried the live chat option, and spoke with 'Brad' who told me that the money had been refunded the 23rd then recharged the 24th. He stated he would get a 'refund transaction number' even admitted the overdraft was THEIR FAULT, but said they would not pay the overdraft (which was originally 30, now $60) but then suddenly without warning disconnected the session. No I did not lose my internet connection, I monitor it closely.
I recommend that you do not purchase from banana hobby and wish only that I had checked reseller ratings BEFORE placing my order.
Addendum 03/04/2010: I still have not been credited the promised refund, they still do not answer their phones, their online customer service is now "offline." I am filing a complaint with the California State Attorney General and I urge everyone else that has been defrauded by this company to do the same."
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2010-01-20
1/5
"I ordered a reconditioned Linksys router from Ecost.com. Delivery was prompt but the item did not work. I contacted Ecost regarding this and was told I needed to open a service ticket with the manufacturer to get an RMA (from Ecost). I did so and was told an RMA number would be sent to me.
No RMA was ever sent to me so I called them again, only to be told it was a manufacturer problem and they (Ecost) would not accept the item for exchange.
So, I once again contacted Linksys, only to be told that the item was no longer within warranty and they bore no responsibility for it.
Another phone call to ecost, I explained all of this and was once again told that they would send me an RMA (not sure why they won't do it on the phone, but whatever...), but once again, no RMA was sent.
After 4 phone calls and numerous emails, I have learned that cheaper is not always better, my mistake."
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2007-11-20
5/5
"Ordered an 8 gig IPOD and it shipped in less than 24 hours. Product was exactly as advertised and well packed. Communication from Lagoom at every step of the process. A rare ge among resellers."
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