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2022-12-06
1/5
double charged
"Stayed on hold an hour to speak with customer service regarding being charged twice for a book rental. I was informed that one of the charges would "drop off" after a few days. Totally unacceptable to take my rental fee twice without telling me, even if it is going to drop off. The customer representative did not care. I won't use this company again. Wish I had seen reviews before I used them to begin with."
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