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Merchant Member
2020-04-03
2/5
Lacking Honesty in Printer Sales
"I went to a Staples retail store to buy a laser printer. I found the one I wanted and proceeded to the register.
The agent at the counter strongly suggested I buy a matching toner since the printer is only good for a few pages due to the starter toner. I knew that probably was not the case and wanted to check elsewhere.
Online I ordered the printer and matching toner for about $45 less than what Staples wanted. I set up the printer and printed 100 pages. The toner level showed that there was still 90% of toner left.
This lesson indicated that some Staples agents are not totally truthful with their customers. If you have any doubts (like I did) with what Staples is telling you--look elsewhere!"
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2018-09-10
5/5
Fast shipping!
"The Sony region free players I purchased were shipped same day and I received them just 2 days later.
The setup was very simple. 220-electronics even provides a phone number you can call if you have any issues.
Great service!"
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2018-04-15
2/5
Six Months to Get a Refund
"I bought an Arris Gateway Modem (Router/Modem Combined) since I wanted to waive my rental modem fee on Comcast. After waiting 3 months, my rental fee was still being charged. I contacted Comcast and they told me that the modem I bought from OwnYourOwnModem (OYOM) was in fact Comcast-owned.
I immediately contacted OYOM and they said they would refund my modem only if Comcast could provide documentation proof in writing. I contacted Comcast's customer service several times over 3 months and no one could provide the proof I needed. Instead I wrote to Comcast's corporate offices and they were finally able to put me in contact with an agent that could actually find the documentation proof I requested.
I submitted the proof to OYOM and in a few weeks they sent me a replacement. However, it was not the single router/modem that I purchased. Instead they shipped a separate router and modem. I found this unacceptable and instead requested a refund. I returned the Comcast-owned modem and the 2 separate router and modems to them. Before I received my refund, I wrote and received numerous emails repeatedly requesting tracking numbers and information about my original order. I was finally paid nearly a week after OYOM received my returns.
Early in this experience, I requested my invoice and order number. Customer service responded that they do not keep invoices beyond 6 months, so I never received one. To me this is a questionable business practice.
The biggest complaint with OYOM customer service is that they do not have a phone number if you have an issue. They only way to contact them is by email.
The problems I had with Comcast and OYOM took 10 months to finally resolve. OYOM did refund me for the total amount I was charged 10 months earlier. Of course, I never got compensated for the time and hassles I had to go through just to get a simple refund.
Isn't it interesting that when you get to OYOM's website, all 90 customer reviews have 5 stars???"
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Merchant Member
2017-01-02
5/5
Fast Shipping!
"B&H usually ships same-day unless otherwise noted. They are always right-on with their delivery estimates.
If shipping time is a concern, you can't do better than B&H."
2015-07-30
1/5
"I ordered an item online and when I arrived at the store to pick it up, I discovered it was a refurbished item without any identification on their website.
I did receive an apology from Micro Center and they would correct the listing."
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2012-01-01
3/5
"My experience was excellent except for the shipping. It was shipped Dec. 27 via USPS Smartpost, so now as of New Years Eve I had not received this order.
This could have been alleviated by shipping UPS which would have insured that I received it by New Years."
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