"I purchased a desk chair from Madison Seating which arrived missing a screw and the back cushion slightly unattached. After contacting the customer service department in hopes of the opportunity to send back the chair for repair or exchange, I was shocked to find out that they would be sending me a brand new chair *without* even asking for the old one back! Needless to say, I am very grateful for such amazing customer service as it both eliminated the hassle of packing up such a large item AND provided us with an extra mostly functioning chair that we can try to fix ourselves. Thank you, Madison Seating!"