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Merchant Member
2018-10-02
1/5
Took my prize and my return. Hope it was worth it.
"After winning a $100 prize through Dunkin Donuts, I purchased 2 items on the Fanatics.com website.One of the items didn't fit. I followed the instructions to return the item and waited patiently to receive my credit so I could select another item.
I received an email notification that my return was received and processed but my credit was for $2.27 instead of $79.99.
I was told by (Diana) support that $2.27 was all I was entitled to since I didn't pay for the item.
I was never told before or after the sale that the items were not returnable.
I was never told before sending the item back that it was not returnable.
As a last resort, I asked to have the returned item sent back to me, but was told I would have to pay for the item.
This makes no sense. They kept the value of the prize I won and kept the item I returned. I acted in good faith and Fantatics refuses to do what is right and issue me a store credit.
I called and spoke with a supervisor (Tantaleah). She said that if Fanatics had sent the wrong size, she could help me but since the item didn't fit me, it was my "mistake".
The only mistake I made was doing business with you. I won't make that mistake again.
I hope it was worth losing a customer and all of the people I will tell about the way you treated me."
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