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2023-10-14
5/5
1 star -5 stars from 1 phone call
"If this is reptile supply co. I gotta saty if I went off our 1st shipment I would agree with all these comments. We ordered a variety but mostly hornworms & silkworms. Which most of them were dead mashed into their food on arrival we spent over a hundred dollars for dead bugs we had to throw away. So I decided to call them. Knowing that the distance from Michigan to Washington was ridiculous but we had paid extra for shipping. Anyways I explained this to a customer service representative & she was very accommodating. She replaced every single bug & added complimentary silkworms & hornworms to our order, plus they covered the fast delivery since it was guarantee with that shipping to have live bugs. It looked more like a shipping & handling issue anyways the way everything was tossed around & damaged. But a few days later we had a ton of healthy hornworms & silkworms and our beardies were supper grateful. I would go through this company again if they were closer, but its not fair for me to expect live bugs coming that far across the country."
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