- STORE REVIEWS
- PRODUCT REVIEWS
2006-06-23
2/5
"Um... Just read my email to ebay. I think it speaks for itself.
Message: I am SO irritated with ebay. Not only do you make it
complicated for me to contend with such simple matters as this, you also spend
a phenomenal amount of effort answering emails that explain the details
of resolving such issues. I'm sure that ebay would be a decent way of
making some extra money if you made it into a fulltime job. However,
spammers and wholesale salespeople have come into play recently, and
ebay is becoming the great e-flea market of electronic auctioning. There
was a time that ebay drew interest from people trying to make a little
money and looking for good deals. Now it's next to impossible to find
the site worth using unless you're equipped with a deal-searching and
hungry roaming bot.
I've sold the same item twice within the last 2 weeks and I have been
dealing with 2 different crooks. I can smell it from a mile away now
because I've been ripped off on ebay in the past. Still, ebay allows
these accounts to expire or be cancelled, yet you still hold me
accountable for the auction fees. In fact, I have a bill for both of these
transactions right now. Several times, I've been forced to pay fees with
the threat of account cancellation even though the transaction amounted
to nothing but technical errors where nothing ended up being bought nor
sold. If ebay even included something as common a convenient customer
service number, I would have surely been appeased.
Furthermore, I would like ebay's mailing address to someone that will
actually read my complaints. I'm tired of getting canned responses.
You guys have real issues here and you'd better be concerned because your
customers are going to start walking away. If you can't resolve my
problem and get my balance back to zero with a simple email, I'm going to
have to seriousy consider the value of dealing with ebay again. It's
time for ebay to either grow up or fall on its face with the rest of the
dot-com bubble burst. Thank you.
David Southard
verbatin01"
Detailed Ratings
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Variety of brands and products offered
Overall quality of ordering process
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Being knowledgeable
Being easy to reach
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Making decisions on their own
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
1/5
"They held off on sending me the "selection of the month" for about a year and a half and then started sending them in an absolute flurry. Is that a sign of financial problems on their part? I believe so. So I ended up sending them all back as "return to sender" and still had invoices sent to my house claiming that my account was past due. I called customer service and resolved the problem after a long, heated conversation with the rep. I also cancelled my account at the time. About 3 weeks later, they sent me the "selection of the month", which was postmarked after the date that I had closed my account with them. This was unbelievable! So I sent it back to them once again! Today I recieved another invoice for that CD and a LATE CHARGE tacked on!!! Sure, the CD's are pretty cheap but not at all worth the flim-flam hassle that you have to go through. In the past, parting with BMG was like parting with a business partner. Now it's like parting with the mafia!"
Detailed Ratings
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2003-04-24
5/5
"Excellent shipping, GForce4 4200 card was exactly what I was looking for at a great price from Abit, a well-respected manufacturer."
Detailed Ratings
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Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Merchant Member
2003-04-24
5/5
"Very fast, excellent product (Kingtome 512MB DDR RAM, PC2100 266), great price. Would definitely deal with newegg.com again in the future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2003-04-24
4/5
"I got a good deal on the Pentium 4 2.4 Ghz, 533FSB-supported processor, but they called me and said there was a problem with my order. They claimed that I was buying an OEM processor and for 35 dollars more, I would get a warranty and a heatsink/fan with my processor. I told them to forget the whole thing and they backed off and told me I could have the entire package deal for $190 (including shipping). I agreed to those terms and ended up with a hell of a deal. Just be careful if you deal with them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
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