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2008-08-06
2/5
"I purchased an Acer Extensa 5620-6266 laptop. It is advertised as having a 250GB HDD. There is a sticker on the laptop that also says 250GB HDD. However, the drive is only 232GB.
They tried to tell me that 250,000,000,000 bytes equates to 232GB. If they had advertised 250,000,000,000 bytes then I would expect 232GB. It is advertised as 250GB and PRINTED on the label on my laptop that the HDD is 250GB which equates to 268,435,456,000 bytes!
268,435,456,000
-250,000,000,000
-----------------
18,435,456,000 bytes MISSING. Which equates to 17GB MISSING!
Therefor I expect the HDD to compute to 250GB. This feels like a bait and switch method.
I don't expect them to send me another HDD, nor do I want to go through the hassle of returning this laptop. However, since the product is in fact not as advertised, I would like some form of consideration. Am waiting for their response...
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Unbelievable, here's their response:
You will not find a hard drive advertised as 250 GB that will exactly have a 250 GB capacity. We are not the one who created the logic about hard drives. If you want a hard drive to have exactly 250 GB then you may try finding a hard drive advertised as 268 GB, which as far as everybody knows, does not exist."
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Merchant Member
2008-07-30
2/5
"[modified 8/04/08]
Newegg's ship-to confirmation process caused me great grief.
This order was placed about 6am PST on Mon. 7/28 and paid for expedited processing and overnight delivery. Their new ship-to address confirmation process is very flawed and caused me great frustration and annoyance. This was a gift from my father and having paid for expedited processing and shipping, he was hoping that that I would get the computer by Wed.
On Tue. we received a notice on Tue. that they were having trouble getting the ship-to address confirmed by the credit card company. We called back and spoke with a customer svc rep. and thought that we had fixed this problem within about 1 hr of receipt of their email. We were told that the order was resubmitted and would be re-processed in 2-6 hours. NOTE: They would not xfr us to the people who were actually trying to verify the ship-to address. A full day later (Wed.) we were again notified that they still had a problem. Again, we called within an hour and were again not allowed to speak with the actual people trying to process the credit card. I gave the customer svc rep explicit instructions from the credit card company. Again, I was told that it would be 2-6 hrs. About 3 hrs later, I signed on to a "chat" with customer service to verify that the instructions were indeed written correctly. At that time I was told they were, however, the order was not re-submitted. And, since it was after 12 noon PST, even if the credit card went thru in 2 hrs it would be another day to pull and ship the order. I asked to escalate this issue and was told that newegg did not do this.
What is most upsetting is that I responded immediately to their notices and then had to wait a full day for them to respond. If they tell me there is a problem, then I expect to speak with someone directly who can work to fix the problem. I expected that if I responded quickly to their notice, then they would also respond in kind.
Honestly, I feel that they were taking my order for granted and didn't really care. Politeness doesn't make up for responsiveness.
How are they going to handle this in December when everyone is ordering and sending gifts all over the country?
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I did get the computer, and discovered that the advertised 250GB hard drive is actually 232.8GB. I can see the manufacturer's sticker stating 250GB, so it is not newegg's fault. I have emailed the manufacturer's tech support about this.
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Before this, I was always very satisfied with Newegg and will give them one more chance."
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from Newegg.com (USA) has responded
Posted Aug-04-2008Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.
At your earliest convenience, please contact Dianne at 800-390-1119 ( dial 25045 immediately ) or email her at dianne.v.segue@newegg.com for further assistance.
Sincerely,
Newegg.com