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Merchant Member
2002-06-06
5/5
"NewEgg.com rocks! I have purchased from them several times. Order is always early. Usually arrives in two days. Order tracking on web site is the best I've seen. Prices are consistently among the lowest at Pricewatch. Even when they don't beat everyone else, I still consider ordering from them. My piece of mind is worth a couple extra bucks. My advice: check www.pricewatch.com and then order from www.newegg.com. You won't be disappointed."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2002-06-02
1/5
"I just ordered a Fuji FinePix 2800 from Essentially Yours Digital. Web site is poorly designed, but prices are good. Shipping prices are high. Price including shipping was cheapest on pricewatch.com, but just barely. Placed order because of location (CA vs NY for others in price range). According to other posts, it appears they may ship from NY anyway. Oh well, we'll see how it goes.
I have four rules when ordering online:
1. Site must show shipping charges before asking for a credit card.
2. Online ordering must be over SSL.
3. Price (including shipping) must beat price I would pay locally.
4. Tracking number for shipment must be available after order.
My requirements have been met so far. It appears that they use a third party for credit card processing, but it is over SSL. Shipping Info section of their web site indicates tracking number will be emailed upon verification of payment.
I received email confirmation of my order seconds after placing it. However, the confirmation doesn't list item details. It shows shipping and billing information, price, and payment method, but not what I ordered.
I'll make a second post once my order arrives. I ordered on Saturday, so I suspect it won't be processed until Monday at the earliest. I selected UPS ground which is listed as taking 7-12 days after shipment on their site. That seems a little off to me. I usually receive packages in 2-3 business days using UPS ground. Again, we'll see.
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Follow up: 05 June 2002
I received a second email Sunday morning verifying my "PENDING ORDER" which listed item details for my purchase and promised a tracking number as soon as my payment and address were verified. Since then, nothing. I emailed them Monday when my credit card was charged to ask for a tracking number. I emailed them again Tuesday. Neither email generated a response. I finally called today. I was able to get through after a few tries and was greeted by a loud "SALES!". Everything at EYD seems to be in all caps. Even on the phone.
The sales rep sounded annoyed when I asked him the status of my order. However, he did look it up and told me it would ship tonight and that I would receive a tracking number tomorrow morning.
My credit card was charged Monday, yet they are shipping my package on Wednesday evening. Not exactly what I would call customer service. I am beginning to get a bad feeling about this company, but at least they say my camera is on it's way.
To be continued...
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Follow up: 08 June 2002
Well, my tracking number wasn't emailed Thursday morning. I waited until Friday and called them again. They said the package was shipped Thursday (rather than Wednesday as they said earlier) and that they would research my order and email me a tracking number as soon as possible.
It's Saturday afternoon and I've yet to receive the promised tracking number.
I followed up each phone call with an email. I have yet to receive a single response to any email I have sent them.
I got their machine when I tried to call them today. It says they may be experiencing high call volume, although I suspect they either aren't there, or just don't answer the phone. It's Saturday. During business hours on weekdays, I'm usually able to get through after 1 or 2 tries.
As a side note, I placed an order with newegg.com 3 days ago. The tracking number they sent me the day after I placed my order indicates that my package is on a truck ready to be delivered to my house today. Yet, after 7 days, I don't even have a tracking number for my Essentially Yours Digital order. Will I order from them again? You make the call."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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