- STORE REVIEWS
- PRODUCT REVIEWS
2006-08-12
1/5
"On October 2005, I ordered a heater for $57.99. The product, delivered by fedex 10 days later, was damaged. I contacted the customer support which issued a return authorization. The package was picked up by Fedex the following day.
Since then, despite numerous email and certified mail, I could never get my money back. The company first ignored my requests and now pretends that the package was never received.
After 10 months, I filed a complain to the Federal Trade Commission and transferred the case to my lawyer. If you don’t want to find yourself in such a situation, DO NOT USE THIS COMPANY."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
