- STORE REVIEWS
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2012-02-29
4/5
"Found a 3% off coupon online. Received T-Mobile Prepaid PIN within 30 minutes of placing first order. Had no difficulties applying it to my daughters phone. Will use again."
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2006-02-14
1/5
"Website is very poorly run.
A price that in the end turned out to be a pricing mistake stayed on their site for over a week. After ordering I tried to log into their site to check on the order status, as directed in their confirmation email. That did not happen.
IBM waited 10 days to cancel my order, as stated by the reviewer below. If they cannot handle a pricing error with any kind of efficiency, how will they be with any other problems that might crop up?
There are other retailers, who sell the same items for less, that actually do their job when it comes to problems."
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Is easy to do business with
Is consumer focused
Is trustworthy
2005-11-05
1/5
"Purchased a computer part from Buy.com using a $10 Off coupon. The item featured Free Shipping. For over a week “Sent to Warehouse” showed in the order status, so I contacted Buy.com to cancel my order. Two days later they cancelled ONLY the $10 Off coupon, and shipped the item. I emailed them regarding this and they promised to investigate.
After another week, and many emails from me, Buy.com refused to honor the $10 coupon. They said that the Free Shipping was a “Special Promotion”, which could not be used in conjunction with any coupons. It is conspicuous that their coupons do not mention, “Cannot be used with Free Shipping”. Even shadier is the fact that the Free Shipping terms page makes no mention of this either. But what really stands out, and shows their true colors, is the fact that their system will actually allow the coupon to be applied in the first place with Free Shipping. Why allow it in the first place?
Buy.com does this so that they can then remove the coupon at the last minute, and you pay full price. An honest seller would not remove a coupon after 9 days (as they did to me), just as the item ships.
They use classic bait and switch to sucker customers in with low prices, and then use whatever dishonest means available to trick their customers out of extra money. AVOID IF POSSIBLE, OR USE EXTREME CAUTION WITH BUY.COM."
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2004-08-14
5/5
"Item was shipped quickly, and tracking number was emailed to me.
Others below had trouble in that they received a used or defective video card. Some posted negative feedback here before Woot could respond. Woot was quick to resolve this issue, including offering a full refund (including all shipping costs) for defective/used cards. They also offered a $15 refund (mine came today) to all who kept the card. Woot may have made a mistake, but they were good in managing the problem.
I was satisfied, and give them high marks."
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Is easy to do business with
Is committed to quality products and services
Merchant Member
2002-08-08
5/5
"This was my second purchase from Newegg. I wish that all on-line retailers were this good! Prompt emails, quick shipping, and secure packaging.
Great price too. Only $36 for a Duron 950…excellent.
Will buy again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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