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2018-11-20
1/5
Unhelpful customer service
"I ordered some PJ’s and realized I needed a different size. I emailed their customer service minutes after placing my order and they said they couldn’t help me change my order."
2018-02-12
5/5
Awesome!
"The prices were way better than I could get at home (60% better, to be exact!), they made sure I was getting what I hoped for by sending me photos of my actual order before shipping, and everything arrived looking as it should.
The shipping was 3 business days later than stated, but it seemed to be a FedEx issue, not a Stone Center Online issue."
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interfocus from PatPat has responded
Posted Nov-20-2018Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to service@patpat.com at your earliest convenience quoting this review so we can address the issue in a timely manner.