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2020-07-06
2/5
Pathetic customer service/HOT bugs!!
"I ordered a large insect supply from them, they sent this supply when it was about 92°, in a box sealed no ventilation provided whatsoever. Box arrived, the container of black soldier fly larvae I come open and was all over everything creating a big mess, then also quite a bit of the insects were dead due to the combination of the heat plus no ventilation. I expect to lose a few bucks but I wouldn’t of lost half of them are nearly that amount if they would’ve put some holes in the box like all the other companies due to ventilate. That’s common sense! They are on top of that I had ordered four containers of a specific insect that wasn’t even in the box, I sent an email to their customer service letting them know expecting them to either send a refund or send a replacement and they didn’t even bother to respond. Will absolutely never buy from them again!"
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