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Merchant Member
2005-09-07
5/5
"I've ordered things by Newegg several times and it's always a good experience."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
2005-09-04
3/5
"October 4, 2005:
There was an issue with the order but we reached a fair settlement."
Detailed Ratings
Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
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