- STORE REVIEWS
- PRODUCT REVIEWS
2005-10-26
5/5
"I placed and order with X10 on 10/24/05, the customer rep was Tyson Allen. Mr. Allen was very helpfull with his knowledge about the X10 products and he made some really great suggestions about the equipment that he felt would do the job. I was very impressed with the fact that he did not high pressure me to buy things that I probably did not need. Now a days that is very unusual. I was plesently shocked when my package showed up at my door this morning the 26th. So at this time I am having fun setting up our wireless security system. In fact I had it all up and working in about an hour. X10 has some really neat stuff, I have been using their products for many years and will continue to do so.
Thanks Tyson Allen and X10.
Tom Shain (one very happy camper)"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
