- STORE REVIEWS
- PRODUCT REVIEWS
2010-06-09
2/5
"I ordered a Samsung Impression from this store. They shipped the phone fairly quick. However, that's about all I the positive I can say about my experience. The phone I received was obviously not brand new as the item was described. So I sent a few emails and eventually called them and spoke with a person named Mike. I asked Mike if I could return the phone straight up. He said I could but I would be charged a 15% restocking fee. Not wanting to pay this I asked about returning the phone for full stored credit. Mike said that was possible. Next I sent and email to Mike reminding him of the situation. He responded and gave me instructions on how to return the phone. I followed all the instructions. Today, FedEx delivered a replacement phone. Why, I don't know. I already sent one email to them that has been ignored. I have sent another and awaiting a reply."
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Product Returns/Refunds/Exchanges
2009-02-04
2/5
"My first shopping experience with CCS was great. The second one was not. I my order consisted of 3 items. Two sweatshirts and one jacket. First of all, their order tracking does not work. It has been 8 days since I ordered and I cannot track my order through their site. Then, the first two items were shipped separately, so I had to pay more in shipping. Finally, there customer service is very slow. After I didn't get the jacket, I sent them an email explaining the situation. Three days later I got a response. They canceled my order. If an item is not in stock, I should be notified before I order the it."
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Merchant Member
2008-07-29
5/5
"I have been shopping at Newegg for quite a while now. On this past order I order a bunch of parts for a new computer. Later on I noticed that I ordered the wrong heatsink. I logged on to Newegg's live chat where Ruby Luo helped me. Ruby switched the incorrect item with the correct item. All at 3:00am in the morning. I didn't think anyone would be available for live chat at this time. Newegg is now my first stop for all online shopping. If they don't have what I am looking for, then I look elsewhere.
*Update* I received my items today. The graphics card was advertised to come with a free game.(The Witcher) I didn't get the free game. The website did say "While Supplies Last." I ordered that card because I thought I was going to get a free game with it. Oh well, better luck next time.
2nd Update. I got an email from Dianne, a Senior Customer Service Representative from Newegg. She is going to ship the game to me. It doesn't get any better than this."
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from Newegg.com (USA) has responded
Posted Aug-06-2008We appreciate your feedback and would like to ensure that you always have a completely satisfying experience when shopping at Newegg.If you have any concerns that have left you anything less than Very Satisfied with our service please let us know.
At your earliest convenience, please contact Dianne at 800-390-1119 ( dial 25045 immediately ) or email her at dianne.v.segue@newegg.com for further assistance.
Sincerely,
Newegg.com